This option must be on for vicidial to follow the campaign recording session. Vicidial Recording - This option can prevent an agent from doing any recordings after they log in to vicidial. This also allows the calling of any phone number from their vicidial screen and puts that call into their session. Agent Call Manual - This option allows an agent to manually enter a new lead into the system and call them. This also allows the agent to see their callback listings and call them back any time they want to. Agent-Only Callbacks - This option allows an agent to set a callback so that they are the only Agent that can call the customer back. Scheduled Callbacks - This option allows an agent to disposition a call as CALLBK and choose the data and time at which the lead will be re-activated. Inbound Groups - Here is where you select the inbound groups you want to receive calls from if you have selected the CLOSER campaign. Otherwise the Manager will need to set this in their user detail screen of the admin page. Agent Choose Ingroups - This option if set to 1 allows the user to choose the ingroups that they will receive calls from when they login to a CLOSER or INBOUND campaign. HotKeys Active - This option if set to 1 allows the user to use the HotKeys quickdispositioning function in vicidial.php. This value will populate the phone_pass automatically when the user logs in with their user-pass-campaign in the vicidial.php login screen. Phone Pass - Here is where you can set a default phone pass value for when the user logs into vicidial.php. This value will populate the phone_login automatically when the user logs in with their user-pass-campaign in the vicidial.php login screen. Phone Login - Here is where you can set a default phone login value for when the user logs into vicidial.php. This does not have any restrictions at this time, this is just to subdivide users and allow for future features based upon it. User Group - This menu is where you select the VICIDIAL users group that this user will belong to. Must be a level of 1 to log into VICIDIAL, Must be level greater than 2 to log in as a closer, Must be user level 8 or greater to get into admin web section. User Level - This menu is where you select the VICIDIAL users user level. Full Name - This field is where you put the VICIDIAL users full name. Password - This field is where you put the VICIDIAL users password. 1 VICIDIAL ADMIN: HELP VICIDIAL_USERS TABLE User ID - This field is where you put the VICIDIAL users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.
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